How To Pay Your Rent

Paying your rent is very important.

The rent for your home is due to be paid weekly on a Monday.

Please be aware that in accordance with your tenancy agreement rent payments are due in advance.

If you wish to pay your rent on another day or fortnightly, four weekly or monthly, this can be arranged with the Association. Please remember, however, that these payments must be made in advance. For example, monthly payments must be made monthly in advance to stop your account going into arrears.

If you are having difficulty paying your rent please contact the office as soon as possible on 01823 667343 or by clicking here.

You can find some useful information on the Rent arrears and Problems Paying Your Rent page.

We offer a number of ways for you to pay your rent and service charges:

Bank / Standing Order

If you wish to pay your rent directly from your bank account, please request a Bank Standing Order Form from the Association or you can download one from here.

Allpay Payment Card 

An Allpay card will be sent to you shortly after your tenancy begins. You can use this card to make payments in any of the following ways:

  • Use your Allpay card at a PayPoint outlet. Look for the blue and yellow PayPoint signs on shops, newsagents, convenience stores, supermarkets and petrol stations. There are more than 18,000 UK PayPoint ‘Outlets’ providing long and convenient opening hours
  • Call Allpay on 0330 041 6497 and an automatic voice system will help you make your payment.
  • There are more than 16,000 UK Post Office branches where you can make a payment with your Allpay Card

Further information on the Allpay System can also be found on their site 

The Allpay App – A new way for you to pay your rent

Allpay App Logo

The Allpay app is a ground-breaking innovation in payment solutions and the most convenient way for you to make a payment. The Allpay app is a secure mobile application available to download free of charge for your Apple or Android smartphone, giving you the ability to pay your rent wherever there is a mobile signal.

To begin using the Allpay app, you need an Apple or Android smartphone, a valid Allpay swipe card (or 19 digit payment reference number) and a current bank card.

You can download the Allpay app from the Apple App Store or the Android Market and, after a brief registration process, pay your rent at the touch of a button, wherever there is a mobile signal or internet access.

What’s more, you can save all of your payment numbers and amounts, plus your bank card details so you don’t need to enter the same information every time you use the Allpay app.

This service works in complete harmony with all the other payment methods from Allpay and is available 24 hours a day, 7 days a week.


These can be sent directly to this office, made payable to ‘Falcon Rural Housing Limited’.

Please make sure that you do add the ‘Limited’ or ‘Ltd’ to our name as our bank is using a new machine to process all cheques and if it doesn’t have exactly the right name as the payee, it will not allow the cheque to be processed!


Payments in cash can be made in person by visiting our Wellington office.

Never send cash through the post.

Universal Credit

Anyone can apply for Universal credit – this must be done online.

Universal Credit: How to claim – GOV.UK (

For more information please see our Universal Credit page.